At jilihost, we believe that gaming should always be a source of entertainment — never a source of stress or harm. We are committed to providing every Filipino player with the tools, information, and support needed to keep their experience safe, balanced, and enjoyable at all times.
We take our duty of care seriously. Here is what responsible gaming means at jilihost and how we put it into practice every day for our Filipino players.
jilihost strictly enforces a minimum age requirement of 21 years for all players in the Philippines, in line with local gaming regulations. Every new account is subject to identity verification before full access to the platform is granted. We may request a government-issued ID such as a Philippine passport, SSS card, or driver's licence at any point during your membership. Accounts found to belong to underage individuals are immediately suspended and any funds are returned through the appropriate channel. Protecting minors from accessing gambling services is a non-negotiable priority for our team.
We encourage all players to set personal deposit limits that reflect their actual financial situation and entertainment budget. You can request a daily, weekly, or monthly deposit cap by contacting our support team, and the limit will be applied to your account promptly. Once a limit is set, it cannot be increased immediately — a cooling-off period applies to ensure the decision is considered carefully. Spending limits are one of the most effective tools for keeping gaming within a healthy and affordable range. We will never pressure you to increase your limits or remove them.
Losing track of time is one of the most common ways that gaming can shift from entertainment to a problem habit. We recommend that all players set a personal time budget before each session and stick to it regardless of whether they are winning or losing. Taking regular breaks, stepping away from the screen, and engaging in other activities are all healthy habits that keep gaming in its proper place. If you find yourself playing for longer than intended on a regular basis, that is a signal worth paying attention to. Our support team can help you explore options for managing your session time more effectively.
If you feel that you need a break from gaming, jilihost offers a self-exclusion option that temporarily or permanently restricts access to your account. You can request a self-exclusion period of 30 days, 90 days, 6 months, 1 year, or a permanent closure by contacting our support team directly. During a self-exclusion period, you will not be able to log in, deposit, or place any bets on the platform. We will also suppress any promotional communications to your registered contact details for the duration of the exclusion. Self-exclusion requests are processed promptly and treated with complete confidentiality.
Staying aware of how much time and money you have spent during a session is an important part of responsible play. We encourage players to regularly review their transaction history and session logs, which are available in the account area at any time. Honest self-assessment — asking yourself whether gaming is still fun, whether you are chasing losses, or whether it is affecting other areas of your life — is a powerful first step toward maintaining a healthy relationship with gaming. If the answers to those questions concern you, please reach out to our support team or one of the external resources listed below. Awareness is the foundation of responsible gaming.
Our support team is available to assist any player who has concerns about their gaming behaviour or the behaviour of someone they care about. You can reach us through the contact details provided on this site, and all enquiries related to responsible gaming are handled with sensitivity and discretion. We can help you understand the tools available, apply account restrictions, or simply provide a listening ear while you decide on your next steps. We also encourage players to seek professional support from organisations that specialise in gambling-related issues in the Philippines. You are never alone in this — help is always within reach.
Problem gambling can affect anyone. Knowing the warning signs is the first step toward getting the right support.
If you recognise any of these signs in yourself or someone close to you, we strongly encourage you to take action. Reaching out early makes a significant difference in outcomes, and there is no shame in asking for help.
If you or someone you know is struggling with problem gambling in the Philippines, please reach out to a qualified counsellor or mental health professional. The Philippine Amusement and Gaming Corporation (PAGCOR) also provides responsible gaming resources and referral services for players who need support. You can also speak to our support team at any time — contact details are available in the footer of this page. Taking the first step is the hardest part, but it is also the most important one. Your wellbeing matters more than any game.
Responsible gaming is a shared commitment between us and every player on the platform. If you have questions about our tools and policies, visit our FAQ page or get in touch with our support team. Ready to play? Register today and enjoy a safe, fair, and entertaining experience built for Filipino players.